DaepakRefund Policy
Short version: if the paid plan is not what you needed, write to support@daepak.com from the address on your account. We do not ask for a reason.
1. EEA and UK consumers: 14 days
You may withdraw from a purchase within 14 days. If you have not used the paid features, we refund the full amount. If you have, we refund the price minus a proportionate amount for the days of access you had — that is the deduction the Consumer Rights Directive allows once you have asked for the service to start immediately.
2. Korea: 7 days
Consumers in Korea may withdraw within 7 days of purchase under the Act on Consumer Protection in Electronic Commerce, on the same terms. The Korean-language policy is at daepak.com/refund.html.
3. Everywhere else
We apply the 14-day rule above to all customers, wherever they live. We would rather refund a purchase that did not fit than keep money from someone who is not using the product.
4. Cancelling a subscription
Cancel in the app or through the link in your Paddle receipt. Cancelling stops the next renewal; your access continues until the end of the period you already paid for. We do not charge a cancellation fee.
5. If the failure is ours
If the service was unavailable or materially broken for a significant part of your paid period, tell us and we will refund that period in full, whether or not the 14 days have passed.
6. How refunds are made
Payments are processed by Paddle.com Market Ltd as Merchant of Record, so refunds return to the original payment method through Paddle. We start the refund within 3 business days of agreeing it; how quickly it appears then depends on your bank or card issuer, usually 5 to 10 business days. Fees charged by your bank for currency conversion are outside our control.
7. What is not refundable
API credits already spent on calls that were served are not refundable, because the work was done. An account terminated for a serious breach of the Terms of Service is refunded for the unused period only.
8. Contact
support@daepak.com. Operator: Individual Entrepreneur ARHIKAD (BIN 640128450428), represented by Elena Ivanyutina, 142 Lunacharskogo St., Shchuchinsk, Akmola Region 021700, Kazakhstan.